Emergency Response

Compliance and Cooperation

As well as working closely with the Emergency Services and the Environmental Agency, we conduct regular refresher training courses with our emergency response staff to ensure that we are well-equipped to deal with all emergencies. This capability is further supported by a variety of third-party partners such as vehicle recovery agents to provide an emergency response service that you can rely on. 

Our Three-tier Reaction System 

At Suttons Group, we believe that prevention is better than response. As such, we invest in extensive training and safety measures to prevent incidents from happening in the first place. Accidents can and do happen, which is where our tiered emergency response system comes in.  

Level 1 - A 24-hour telephone line which can be reached to provide response to the emergency. 

Level 2 - A direct telephone line to the manufacturer of the product. 

Level 3 -  Suttons Group will attend the incident and handle any problems accordingly using our emergency response vehicle. 

Although it is very rarely required, Suttons Group Level Three Emergency Response capability is ready to attend any incident at any time. Our emergency response teams are made up of fully-trained Suttons Group personnel and fully-equipped vehicles to react to any situation.  

Suttons International operates a multilingual level one response system, with dedicated members for the US and China and a non-specific member for the rest of the international business.