Suttons international works with customers across the world, providing them with a single point of contact and an expert approach to logistics. We have an experienced team of dedicated key account managers, supported by operations teams across the globe, who utilise our tried and tested methods combined with an innovative approach. Your business is unique and so is our proposal.
We understand that every client is different, which is why our expert account management teams follow an approach that allows us to offer bespoke solutions in a way that meets the needs of each customer.
Firstly, we research. We work to evaluate the market and the key trends. Next, we understand. We spend time getting to know you, your business and your unique needs. After that, we solve, we develop a unique proposal that’s tailored to your business. However, no job is ever finished, so once a problem is solved we consistently review, measure, propose, and implement. It’s this final part that means we provide our customers with fantastic service and remain as competitive as possible.
All our customers receive regular review meetings, key milestone timelines, joint implementation steering teams and cost optimisation analysis.
For most of the supply chain partnerships we are involved with, there are five primary objectives:
- Reduce the costs to our client
- Simplify the process to remove any unnecessary complexities
- Use our experience to provide added value
- Reduce risks by enhanced management
- Challenge the total cost of ownership and deliver operational efficiencies
Our Key Account Team is made up of time-served Business Managers and support staff. In addition to this, our team is able to call upon the experience of close colleagues who have knowledge and expertise in a wide range of specialised areas including commercial, logistics, technical and operations.