Suttons Group works with clients across the world, providing them with a single point of contact and an expert approach to logistics. We have an experienced team of dedicated key account managers who utilise our tried and tested methods combined with an innovative approach. Your business is unique and so is our proposal.
Our Approach
We understand that every client is different, which is why our expert account management teams follow a simple approach that allows us to work in a bespoke way that meets the needs of each customer
Firstly, we research, and work to evaluate the market and the key trends. Next, we understand, and spend time getting to know you, your business and your unique needs. After that, we solve, and develop a unique proposal that’s tailored to your business. However, no job is ever finished, so once a problem is solved we consistently review, measure, propose and implement. It’s this final part that means we keep our customers at the very cutting edge of logistics and always remain as competitive as possible.
As we help to build towards your success you can expect regular review meetings, key milestone timelines, joint implementation steering teams and cost optimisation analysis.
Outcomes
For most of the supply chain partnerships we are involved with, there are five primary objectives:
- Reduce the costs to our client
- Simplify the process to remove any unnecessary complexities
- Use our experience to provide added value
- Reduce risks by enhanced management
- Challenge the total cost of ownership and deliver operational efficiencies
Our Key Account Team is made up of time-served Business Managers and support staff. In addition to this, our team is able to call upon the experience of close colleagues who have knowledge and expertise in a wide range of specialised areas including commercial, logistics, technical and operations.
