Through our contract logistics service, our experienced and knowledgeable team is on-hand to help with all aspects of your logistics journey, from the initial planning stage through to reviewing and making continual improvements.
Suttons international works with customers across the world, providing them with a single point of contact and an expert approach to logistics. We have an experienced team of dedicated key account managers, supported by operations teams across the globe, who utilise our tried and tested methods combined with an innovative approach. Your business is unique and so is our proposal.
We understand that every client is different, which is why our expert account management teams follow an approach that allows us to offer bespoke solutions in a way that meets the needs of each customer.
Firstly, we research. We work to evaluate the market and the key trends. Next, we understand. We spend time getting to know you, your business and your unique needs. After that, we solve, we develop a unique proposal that’s tailored to your business. However, no job is ever finished, so once a problem is solved we consistently review, measure, propose, and implement. It’s this final part that means we provide our customers with fantastic service and remain as competitive as possible.
All our customers receive regular review meetings, key milestone timelines, joint implementation steering teams and cost optimisation analysis.
For most of the supply chain partnerships we are involved with, there are five primary objectives:
Our Key Account Team is made up of time-served Business Managers and support staff. In addition to this, our team is able to call upon the experience of close colleagues who have knowledge and expertise in a wide range of specialised areas including commercial, logistics, technical and operations.
Suttons Group puts our responsibility to safety above all else. Our impressive safety record speaks volumes and supports our hard work and dedication to providing risk-free solutions. We deal with hazardous goods every single day, so we understand that only the highest levels of performance will suffice. Whether in Europe, Asia or the Americas, our customers are assured that we will deliver their products safely and accident-free.
Over the years, we have built up an extensive global network that allows us to provide the most cost-effective solutions for our customers. Our experts have a keen eye for costs and work hard to make savings wherever possible, as long as it doesn’t compromise safety or reliability in any way. In fact, on many occasions, our services are self-financing with customers making annual savings between 6-10% on supply chain costs.
Our entire business is based on building strong relationships with our customers, which are in part achieved through our commitment to reliability. We utilise the latest innovations and technologies to ensure we stay one step ahead of the competition and consistently deliver on our promises. It’s incredibly important to us that our customers can trust in the services we offer.
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